The last months of research result into a new business concept for organizations. How to align the business structure among IT solutions, tools, components onto the cloud? How business will change by using those new features? The defined answer will help us, to improve our CRM efforts to such new possibilites. New CRM (XRM) solutions must be distributable at any type of web based environment and communicate with any possible application. The marriage of EAI (Enterprise Application Integration) & ESB (Enterprise Service Bus) will be the new backbone of Collaboration Engineering IT-Systems! Therefore we start working on an active interface layer within our SugarCRM solutions.